TargetBay Product Reviews

I highly recommend this app and have been using it for over one year. Ron has provided exceptional customer support and has helped me get the most advantage out of the great functionality that the app provides. I just completed a very detailed and informative call with Ron regarding strategies for BFCM. I am very excited to start implementing these strategies, and confident that I will receive the support to execute them successfully. We also discussed their new loyalty program and I am glad to see thatt they have added this feature in time for the holidays. Show more

The owner and key people at TargetBay appeared to be genuinely interested in helping us migrate 4 Apps to their platform but after 4 very frustrating weeks of failed implementation, I canceled both the Reviews and Engage Apps. The feature set at TargetBay is not even close to being as robust as what we have with StampedIO and Klaviyo, and their implementation team did a poor job of migrating over even a single feature set from the other Apps. I give them high marks for their enthusiasm but ultimately, they could not perform. A telling sign that I should have paid more attention to before signing up - they have fewer than 60 reviews themselves and this is their business. With 4000+ installs, you would expect a lot more. I pointed this out to their CEO and his reply was also telling - "we are like the cobbler who has children with no shoes". The 2nd star was given for their willingness; unfortunately, their team could not deliver. Show more

I am very impressed with the functionality of this app and the excellent customer service by Ron from Target Bay! Show more

I've been with TargetBay for several years now. My personal CS agent, Ron, is always readily available to help and gets any issues fixed quickly. Show more

Look, when I was first approached by this group, I was concerned. Their workforce is concentrated thousands of miles from my base of operation and their prices were a little too low to feel legitimate (I was with a crappy company before). But man am I glad I came over. TargetBay has the fastest customer service of ANYWHERE I have ever seen. My guy is Ron, who is awesome, but a few others there I have interacted with were great too. I have been able to talk to them via email, zoom, and phone. Phone often actually. There has been an accent issue once or twice, but never with my service rep Ron. The services and features of their app are substantially similar to other services. Not exactly breaking down walls, but definitely what I need. I don't see myself ever jumping ship. Still think my rates are best in class and the service is still AMAZING. They do roll out updates, but not very often. Personally, I like that because with so much going into a business, I like to have consistency. Shopify changes stuff CONSTANTLY and I hate it. TargetBays approach is refreshing in that way. A few of the email building features feel uneven and at times wonkey, but you do learn to work with them. Having used MailChimp and Springbot, the TargetBay UI works about the same. Overall, LOVE these guys. Can't recommend enough. Hope you get Ron. He is awesome! Show more