Stamped Loyalty & Referrals

The system is flaky and the support is very slow. I only got one month free for it not working - now I see another person got 2 months free. I will be requesting the extra month as the system is not adding points since the start of this month. My customers are angry. This is completely unacceptable for an app that costs $170 per month. Support is ignoring my request for information about why this is not working. I am now actively looking for an alternative. Show more

Dashboard is having issues. Unable to load customer details and their points, which means you cannot manually credit/debit points for them or check their points balance. Developers are very slow in fixing bugs. Not recommended for a paid app. Upon further checking, many customers points are not credited at all. This has caused great distress to our business as we have no way to track back how many points each customer should have. All we see is regular customers who have bought multiple times are not credited with any points at all. This app is so buggy it should be avoided. UPDATE AFTER DEVELOPERS REPLY =========================== No, the problems persist even till today (26 Nov 2023). Migrating to 2.0 did nothing to help. Customers who referred friend does not get rewarded, customers who left reviews does not get rewarded, customer do not get rewarded during their birthdays. Nothing works. AVOID AT ALL COST. Show more

I have been unable to get in touch with customer support. The entire loyalty suite seems flawed in major ways. Examples: Customers can only redeem their points via the launcher (which we don't want to use because it's another interstitial customers have to contend with), or in the checkout (a feature that Shopify is sunsetting next August). We have a dedicated landing page that we're trying to build, however, there is no logged-in state for a customer, despite the page prompting the customer to login. If a customer is logged in, they should be able to see their points balance and which tier they're on. We are paying for this functionality but not getting it. With regard to earning points, if you want to set it up so that the customer earns more points when they're a VIP, you have to create two different options for earning points. Unfortunately, in the "how to earn points" grid, both options will show. For example, if your non-VIP earns 1x point per $1 spent and your VIP earns 2x points per $1 spent, both boxes will show next to each other. This is a very confusing situation for a customer. The emails available for this app are really unattractive and require a heavy lift to update and stylize. Be prepared for that! Finally, we want to add points balances to the customer accounts, however, this doesn't appear to be an issue. Overall, I'm really disappointed with this app and the lack of support I've been able to get. Show more

Excellent service. Bryan, my onboarding expert helped me to solve some issues and made the migration from another app more pleasant and easy. I've been a loyal customer of Stamped.. Now I wish they have more rewards for customers like me. ;) Show more

Easy and flexible - smooth to install, helpful support, good coaching prior to launch, and now it is purring like a kitten. What's not to love? Show more