Sledge: Product Filter, Review

Please be aware: you will not believe what they have done. Do not trust this company or this app with your website. Without mixing emotions, we are outlining the issues one by one: 1.Without any warning, dispute, or incident — right as we entered Q4 — they uninstalled the Sledge app on their end. They did this without providing any notice and without responding to any of our emails. This is a clear violation of Shopify’s developer and merchant terms, and an extremely unprofessional move. They even did it without collaborator access, which directly violates the terms, and we will be filing a complaint. 2.When we attempted to reinstall the app, we received the error: “This app cannot be installed on this store.” 3. They repeatedly accessed our site from different IPs and VPNs. Shopify’s system flagged this as spam and blocked their IPs. They then assumed that we had blocked them. We even have emails where they admitted this. When we asked them to provide their IPs so we could check, they refused. 4.The support team does not respond to questions for days. When they do acknowledge issues, they admit them but do not fix anything. 5.The backend UI is extremely confusing, and although they say they will help, they never actually provide assistance. 6.Hamdan deliberately ignores emails. Hidayat Sagita, who uninstalled the app, is most likely the owner of the company. Their own website does not even have a contact page, and many of their pages are generic placeholders. 5.They run their services through offstack.io, but that site itself is just a single-page 404-like placeholder. 6.You cannot find any legitimate information about this company, which is a major red flag. That’s all for now — we may edit this review further if necessary.

Have been exploring various filtering apps. Initially I did not like to UI of this app, but that was totally irrellevant: The developer could tune its functionality and design totally towards our needs. Not only that; we use a store with 21 languages. Some apps allow you to translate the headers of the different metafields we use but were not able to put the translated metafields from Shopify, but this one did! Initially our collections were loading a bit slower than with using the standard build in filtering from our theme, but guess what? they fixed that as well. It looks like I can ask support of this app anything and they have the skil and knowledge to do it. If I could give them 10 star, I would have done it.

We’ve tested several filter apps for product pages, but Sledge is by far the best solution we’ve found! The app is incredibly versatile and powerful, with a clean interface and smart functionality that just works. The preset settings help you get started in no time, while advanced users can fine-tune nearly everything. We especially appreciate the built-in translation support, which makes it easy to adapt the app to any storefront language. Plus, having the option to add custom JavaScript and CSS directly in the app gives us full flexibility without touching the theme code – a huge advantage. The pricing is very fair, especially considering the outstanding support. The team responds quickly, implements changes with care, and always finds a solution. Working with Sledge has been a smooth and professional experience from the beginning. It’s clear there’s huge potential behind this app, and we’re excited to see what’s next. If you’re looking for a reliable, flexible, and well-supported filter app – this is it!

I wanted to take a moment to express my gratitude and share my positive experience with both the Sledge app and their outstanding support team. Their proactive approach in enabling the Options Range for us while giving us the freedom to configure additional options is just another example of the exceptional service we’ve come to expect from Sledge. It’s rare to find a team that is so responsive and attentive to their customers' needs, and your efforts do not go unnoticed. Thank you once again for your hard work and dedication. If there’s ever an opportunity to recommend Sledge to others, rest assured that I will enthusiastically do so. Please don’t hesitate to reach out if there’s anything further I can share about my positive experience. Best regards, Show more

The Sledge team has been absolutely exceptional in providing support and customization. They went above and beyond to tailor our filters, perfectly align the search results page with our collection layout, and enhance the search box drop-down results. Their responsiveness has been outstanding, and their dedication to giving us the best possible site navigation truly sets them apart. We couldn't be happier with their service! Show more