SelfServe Order Editing+Upsell
Powerful order editing for your customers. Let them fix orders & add upsells. Slash support tickets. Stop losing time and money on manual order changes and costly returns. SelfServe gives your customers a self-service portal on the order status page to instantly fix common mistakes. They can swap variants, correct addresses with Google Maps validation, and even cancel orders within a timeframe you control. Turn problem orders into profit opportunities with post-purchase upsells that increase your average order value. Reduce support tickets, improve customer satisfaction, and grow your revenue. Stop losing time and money on manual order changes and costly returns. SelfServe gives your customers a self-service portal on the order status page to instantly fix common mistakes. They can swap variants, correct addresses with Google Maps validation, and even cancel orders within a timeframe you control. Turn problem orders into profit opportunities with post-purchase upsells that increase your average order value. Reduce support tickets, improve customer satisfaction, and grow your revenue. more Self-Service Order Editing: Let customers edit orders 24/7, no support needed. Increase AOV with Upsells: Offer one-click product add-ons after they checkout. No Failed Deliveries: Get address validation with Google Maps auto-complete Full Control: Set custom editing windows and rules for what can be changed. Item & Variant Swaps: Customers can change size, color, or product options
Key Features
- Advanced support capabilities
- Advanced customer capabilities
Shopify App Installs
No install data available
Pricing Plans
Up to 2500 orders
Unlimited self-serve edits, Unlimited upsells, Address validation, Manual cancellation queue & approval, Custom 3PL Integration if not supported, Dedicated account manager, Custom upsell flows
Choose Plan2500 - 5000 orders
Unlimited self-serve edits, Unlimited upsells, Address validation, Manual cancellation queue & approval, Custom 3PL Integration if not supported, Dedicated account manager, Custom upsell flows
Choose Plan5000+ orders
Unlimited self-serve edits, Unlimited upsells, Address validation, Manual cancellation queue & approval, Custom 3PL Integration if not supported, Dedicated account manager, Custom upsell flows
Choose PlanFrequently Asked Questions
What is SelfServe Order Editing+Upsell?
Powerful order editing for your customers. Let them fix orders & add upsells. Slash support tickets. Stop losing time and money on manual order changes and costly returns. SelfServe gives your customers a self-service portal on the order status page to instantly fix common mistakes. They can swap variants, correct addresses with Google Maps validation, and even cancel orders within a timeframe you control. Turn problem orders into profit opportunities with post-purchase upsells that increase your average order value. Reduce support tickets, improve customer satisfaction, and grow your revenue. Stop losing time and money on manual order changes and costly returns. SelfServe gives your customers a self-service portal on the order status page to instantly fix common mistakes. They can swap variants, correct addresses with Google Maps validation, and even cancel orders within a timeframe you control. Turn problem orders into profit opportunities with post-purchase upsells that increase your average order value. Reduce support tickets, improve customer satisfaction, and grow your revenue. more Self-Service Order Editing: Let customers edit orders 24/7, no support needed. Increase AOV with Upsells: Offer one-click product add-ons after they checkout. No Failed Deliveries: Get address validation with Google Maps auto-complete Full Control: Set custom editing windows and rules for what can be changed. Item & Variant Swaps: Customers can change size, color, or product options
How much does SelfServe Order Editing+Upsell cost?
SelfServe Order Editing+Upsell offers multiple pricing tiers to fit different business needs: Free: Free, Pro: $50 / month, Up to 2500 orders: $79 / month, Pro: $99 / month, 2500 - 5000 orders: $159 / month, 5000+ orders: $299 / month.
Is SelfServe Order Editing+Upsell easy to set up?
Yes, SelfServe Order Editing+Upsell is designed to be user-friendly and easy to set up. The app integrates seamlessly with your Shopify store, and most users can get started within minutes.
Customer Reviews
This app definitely lives up to its name. We’ve had a lot of problems with people filling in a wrong address and giving customers the option to change it by themselves has been very big for our support team. Upsells are also a great addition. Other upsell apps we’ve explored charged either a percentage of all upsold items or were far more expensive than this one month over month. Support has also been outstanding, promptly resolving any issue we might have or being very fast to react on small feature requests.
It's a game-changer when you're in campaign. Lots of orders coming in and lots of mistakes made by customers. Works like a charm!
Great app with a great team behind it! There was a small bug with the upsell widget and they fixed in 20 minutes. Thanks a lot!
The support helped me out way out of office hours, thanks so much!
The setup was surprisingly easy, and we had the customer-facing order editing live in under 15 minutes. Now you can swap a medium for a large directly from the order status page without bothering support. It's early days but I think we can cut support tickets easily by 30%.
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