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AfterShip Returns & Exchanges icon

AfterShip Returns & Exchanges

4.6(Reviews)

Automated returns solution for brands to save time and recapture revenue on returns Deliver a seamless returns experience, improve customer satisfaction, save time, and recapture revenue with an automated returns solution. Recapture lost revenue by encouraging customers to exchange instead of return. Increase efficiency by setting automation rules, managing returns, and monitoring insights in one portal. Reduce customer anxiety with branded returns pages and automated email updates. Manage carriers efficiently and respond quickly with regional return routing and carrier data. Deliver a seamless returns experience, improve customer satisfaction, save time, and recapture revenue with an automated returns solution. Recapture lost revenue by encouraging customers to exchange instead of return. Increase efficiency by setting automation rules, managing returns, and monitoring insights in one portal. Reduce customer anxiety with branded returns pages and automated email updates. Manage carriers efficiently and respond quickly with regional return routing and carrier data. more Self-service returns page and email notifications to reduce customer anxiety Smart return rules like returns window and non-returnable items to lower returns Flexible refund and exchange options to delight customers and recover revenue Automation rules like auto-refund and auto-restock to reduce manual work Carrier and warehouse settings for quick and cheap package return and restocking

Key Features

  • Advanced automation capabilities
  • Advanced customer capabilities
  • Advanced email capabilities

Shopify App Installs

Weekly App Installs (Last 12 Weeks)
Total: 1,625
1,464 installs
1464
May 19
1 installs
May 26
43 installs
Jun 2
10 installs
Jun 9
9 installs
Jun 16
4 installs
Jun 23
17 installs
Jun 30
2 installs
Jul 21
2 installs
Jul 28
11 installs
Aug 4
28 installs
Aug 11
34 installs
Aug 18

Pricing Plans

Free

Free

Returns management portal, Branded returns page, Email notifications, Basic returns window and reasons, Manual approvals and label uploads

Get Started Free

Essentials

$23 / month or $228/year and save 17%

All Free features, In-app automatic labels, Branded returns page, Email notifications, Basic refunds and exchanges, Basic routing rules

Choose Plan

Pro

$59 / month or $588/year and save 17%

All Essentials features, Automatic returns approval, In-app returns tracking, Refund to store credit, Return methods, Eligibility rules

Choose Plan

Premium

$239 / month or $2,388/year and save 17%

All Pro features, Shipment status-based automation, Embedded returns page, Exchange for other items, Exchange on store, Pre-built integrations

Choose Plan

Frequently Asked Questions

What is AfterShip Returns & Exchanges?

Automated returns solution for brands to save time and recapture revenue on returns Deliver a seamless returns experience, improve customer satisfaction, save time, and recapture revenue with an automated returns solution. Recapture lost revenue by encouraging customers to exchange instead of return. Increase efficiency by setting automation rules, managing returns, and monitoring insights in one portal. Reduce customer anxiety with branded returns pages and automated email updates. Manage carriers efficiently and respond quickly with regional return routing and carrier data. Deliver a seamless returns experience, improve customer satisfaction, save time, and recapture revenue with an automated returns solution. Recapture lost revenue by encouraging customers to exchange instead of return. Increase efficiency by setting automation rules, managing returns, and monitoring insights in one portal. Reduce customer anxiety with branded returns pages and automated email updates. Manage carriers efficiently and respond quickly with regional return routing and carrier data. more Self-service returns page and email notifications to reduce customer anxiety Smart return rules like returns window and non-returnable items to lower returns Flexible refund and exchange options to delight customers and recover revenue Automation rules like auto-refund and auto-restock to reduce manual work Carrier and warehouse settings for quick and cheap package return and restocking

How much does AfterShip Returns & Exchanges cost?

AfterShip Returns & Exchanges offers multiple pricing tiers to fit different business needs: Free: Free, Essentials: $23 / month or $228/year and save 17%, Pro: $59 / month or $588/year and save 17%, Premium: $239 / month or $2,388/year and save 17%.

Is AfterShip Returns & Exchanges easy to set up?

Yes, AfterShip Returns & Exchanges is designed to be user-friendly and easy to set up. The app integrates seamlessly with your Shopify store, and most users can get started within minutes.

Customer Reviews

5.0

The help center is really quick to respond and helpful. Most things are easy to navigate to and to customize. Show more

July 18, 2021
5.0

They are extremely helpful and friendly if you have any questions about anything via chat. I was having a problem with the system generating a return label and they fixed it right away. Show more

July 15, 2021
5.0

I had a great experience! The support was very quick, they answered my question, and were very nice! Show more

July 15, 2021
5.0

Super easy to use and install perfect support, .......................................thanks Manish Show more

July 15, 2021
4.0

Pretty solid app. Set up is straight forward and customer service is responsive. Very affordable compared to alternatives. A few reasons for 4 instead of 5 stars: 1) Exchanges are not automatic. If a customer requests one, you have to create it in Shopify separately. 2) USPS labels are formatted to print out as 4x6, so when the customer prints it at home on 8.5x11 3) For automatic return approval (which we use, so customers get the return label as soon as they request it), you can only select 1 shipping service not multiple based on weight 4) You can't edit the language for when a customer tries to return outside the return eligibility window. All in all, these are not enough for us to justify spending more on a different service. AfterShip Returns is solid and gets the job done. Show more

July 14, 2021

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