AfterShip Returns & Exchanges
Automated returns solution for brands to save time and recapture revenue on returns Deliver a seamless returns experience, improve customer satisfaction, save time, and recapture revenue with an automated returns solution. Recapture lost revenue by encouraging customers to exchange instead of return. Increase efficiency by setting automation rules, managing returns, and monitoring insights in one portal. Reduce customer anxiety with branded returns pages and automated email updates. Manage carriers efficiently and respond quickly with regional return routing and carrier data. Deliver a seamless returns experience, improve customer satisfaction, save time, and recapture revenue with an automated returns solution. Recapture lost revenue by encouraging customers to exchange instead of return. Increase efficiency by setting automation rules, managing returns, and monitoring insights in one portal. Reduce customer anxiety with branded returns pages and automated email updates. Manage carriers efficiently and respond quickly with regional return routing and carrier data. more Self-service returns page and email notifications to reduce customer anxiety Smart return rules like returns window and non-returnable items to lower returns Flexible refund and exchange options to delight customers and recover revenue Automation rules like auto-refund and auto-restock to reduce manual work Carrier and warehouse settings for quick and cheap package return and restocking
Key Features
- Advanced automation capabilities
- Advanced customer capabilities
- Advanced email capabilities
Shopify App Installs
Pricing Plans
Free
Returns management portal, Branded returns page, Email notifications, Basic returns window and reasons, Manual approvals and label uploads
Get Started FreeEssentials
All Free features, In-app automatic labels, Branded returns page, Email notifications, Basic refunds and exchanges, Basic routing rules
Choose PlanPro
All Essentials features, Automatic returns approval, In-app returns tracking, Refund to store credit, Return methods, Eligibility rules
Choose PlanPremium
All Pro features, Shipment status-based automation, Embedded returns page, Exchange for other items, Exchange on store, Pre-built integrations
Choose PlanFrequently Asked Questions
What is AfterShip Returns & Exchanges?
Automated returns solution for brands to save time and recapture revenue on returns Deliver a seamless returns experience, improve customer satisfaction, save time, and recapture revenue with an automated returns solution. Recapture lost revenue by encouraging customers to exchange instead of return. Increase efficiency by setting automation rules, managing returns, and monitoring insights in one portal. Reduce customer anxiety with branded returns pages and automated email updates. Manage carriers efficiently and respond quickly with regional return routing and carrier data. Deliver a seamless returns experience, improve customer satisfaction, save time, and recapture revenue with an automated returns solution. Recapture lost revenue by encouraging customers to exchange instead of return. Increase efficiency by setting automation rules, managing returns, and monitoring insights in one portal. Reduce customer anxiety with branded returns pages and automated email updates. Manage carriers efficiently and respond quickly with regional return routing and carrier data. more Self-service returns page and email notifications to reduce customer anxiety Smart return rules like returns window and non-returnable items to lower returns Flexible refund and exchange options to delight customers and recover revenue Automation rules like auto-refund and auto-restock to reduce manual work Carrier and warehouse settings for quick and cheap package return and restocking
How much does AfterShip Returns & Exchanges cost?
AfterShip Returns & Exchanges offers multiple pricing tiers to fit different business needs: Free: Free, Essentials: $23 / month or $228/year and save 17%, Pro: $59 / month or $588/year and save 17%, Premium: $239 / month or $2,388/year and save 17%.
Is AfterShip Returns & Exchanges easy to set up?
Yes, AfterShip Returns & Exchanges is designed to be user-friendly and easy to set up. The app integrates seamlessly with your Shopify store, and most users can get started within minutes.
Customer Reviews
I used this app to help my business track returns. Today Aditi was able to solve problems with the coding on template email notifications in real time, which was super helpful, especially on a Sunday. Thank you!!! Show more
Unfortunately I had to delete the app I wish it would have worked for me. Because the trial period allows you to block the associated collections you don't allow for returns. I own a subscription box business and these items are already discounted. I wish they had a lower plan for those of us that really don't have a lot of returns but need some essential tools to process other returns. Just not a good fit for our company. But the Support team is still excellent and I am certain others will love this app. Show more
The App is very easy to use, it has all the things you need. And the support team response time is amazing! Show more
For starters, their chat-based help is excellent and quick to help at all hours of the day, 7 days a week. I used their chat a bunch to get setup and they're very good. We are pretty high volume PLUS account and order volumes are growing. We wanted to enable a self-service Returns Center and choose their Premium service because it is marketed as including auto-refunds (the key element we were looking for). Not until you sign up and go through implementation do you realize that you cannot have auto-refunds unless you also pay for their Order Tracking app. I was upset about their marketing tactics because Returns Center info page says nothing about needing Order Tracking. Due to our order volume, however, we were going to need an even pricier version of this app just to get the auto-refund feature. I spoke with one of their sales reps, explained the situation, he empathized and agreed and came back with a very helpful discount. We also selected Return Center PREMIUM because it offers self-service return label generation and printing. But, when that part was being configured, again we learned we needed another app (postmen) in order to print return labels using our own FedEx account. It gets 5 stars for functionality when you take into account all the apps you need to achieve your goals and their customer service via chat is top notch. However, I take away 1-star because their pricing and marketing of features is borderline bait-and-switch and not transparent. Show more
Awesome and fast customer service! I haven't used the app yet, but it's been pretty easy to set up and any issue I had was quickly resolved with the chat. Show more
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