HA Product Options Variants

Love this app! I use it to add options and different pricing to my items. The set up was easy and customer service always responds quick. Edited to add - it seem great at first. Now its glitching and I have multiple orders where the options aren't showing price differences. This is a major headache to have to email the customer afterwards and ask for more money. I have emailed customer support 3 times over this with no reply or help. Show more

The app is easy to use and even the free version has a lot of great options! Support tickets submitted are addressed and resolved quickly. Show more

Thank you for providing a great app. It helps me a lot. I REALLY like the swatch option, that is amazing for my clients to choose a lot of product option. Show more

I had two products that I applied conditional options to in an almost identical way, each with custom pricing for the different choices. One of them worked great. For the other, the custom pricing didn't work for one of the options which allowed several orders to get placed for much less than the item would have cost. I contacted their support team who gave somewhat generic responses and then told me that the issue had been fixed. When I went to test it, the behavior was the same. I discovered that the ordering of the options was somehow affecting which option set pricing worked. I opened another support ticket and never heard back. I had really high hopes for this app but it seems to have bugs and the support felt really lacking, especially considering that I was in the free trial period during my interaction and felt quite unsupported while setting everything up. I'm temporarily removing the product the options aren't working on, have paid for a month's use of the app and am moving to a different solution as soon as I can. Show more

I use this app to collect vital user input at the time of order. It does its function, but the dealbreaker for me is that it takes 5-6 seconds to load the options form. This means that if the customer hits the 'add to cart' button before the options load, then the customer can bypass all validation (required form fields). I was surprised as to why the form was taking so long to load since my form has only 2 fields. Turns out that the majority of those 6 seconds of load time was spent in TTFB (aka, time to first byte). This means that whatever backend they're using is scaled well enough to address requests in a timely manner. This is a really unfortunate downside to an otherwise vital Shopify app, and I hope they upgrade their infrastructure to better handle their client-base. Show more