Parcel Panel Order Tracking

Update to reply: Track my orders in real-time means customers see real-time tracking of the parcels! This doesn't not mean Shopify sync. Please amend your misleading wording to state it means Shopify sync and NOT courier tracking. I also suggest you amend your chat support practices as they are extremely pushy for positive reviews by yourselves, therefore skewing the ratings. Misleading Information on 'Real-Time' Tracking: What you need to know I have been trialling this app for 2 weeks and had high expectations; however, it isn't what it says it is. They state, track your package in 'Real-Time'. This is NOT the case and they are falsely advertising this. They tell me it takes 4-6 hours on average to get the courier updates. This isn't good when you have fast shipments and the package is out for delivery, the customer wont get an email update until it's too late. The app cannot get granular information about where the package is. I use DPD uk and they cannot add the postcode so all you see is that the package is at a 'DPD depot' which can mean anything. The tracking page app map doesn't show correctly the delivery address nor location of the parcel. The map often just says it's at a DPD parcel shop! I also have an issue with the way they collect reviews. You are constantly bombarded with review requests after you chat with them. They put multiple pictures and text pleading for a review. I now know why this app has many 'service' reviews and not a lot about the app itself. I will be uninstalling this app for the above reasons as it does not work like they say it does. Be warned.

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The customer Service was very efficient and kind.

Lovely to speak with Jessica. Great help to kick start with Parcel Panel. Thank you.

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