Omnisend Email Marketing & SMS

Omnisend has been one of our best partners with Monika as a really helpful and supportive account manager. Very flexible pricing plans and the recent automations have really helped us a lot. Versus competitors this is the cheapest if you want to send unlimited emails. Show more

I love using Omnisend, specifically because of the features and the incredible customer service I have received. Whenever I have an issue, there is always someone there to help troubleshoot. I'd like to give a special thanks to Stefan and Luiz for all of their help! Show more

Beautiful support, Thank you very much to Luiz who provided me with clear and fast assistance, an extraordinary assistant who is very capable, polite, and quick. Highly recommended. Show more

We recently discovered when chatting to a customer that they didn't receive our latest SMS. Upon further checking, they didn't receive the last 9 SMS either, neither did most of our US customers. There was no notification of this within Omnisend, I had to check the customer record to see the SMS has failed. I guess it's in Omnisend's interest to keep the fees and not alert customers when their SMSs aren't delivered. Checking in with customer service, so far the only explanation I've been given is that we haven't verified our number. This is despite a) 9 of the 10 failed messages were before the date verification was required, b) we have never hit the limit set by number verification. Currently I keep getting the same answer from customer service whose only line seems to be to ask us to verify our number. I will keep pressing. Further investigation has revealed most emails end up in the spam folder too. What are we paying for here? At this rate I'll be asking for a full refund! Show more

I have been using Omnisend for a few weeks now. The app is quite easy to understand and when you have a problem, like me today, the customer service is very responsive and gives good solutions to help. Thanks Joy for your help today :) Show more