Omnisend Email Marketing & SMS

Needed some assistance with segments and clearing out old emails and Andres was excellent. Helped me out and was really knowledgable. Spoke with Karine today to help me with a Sunset Policy and she was brilliant. Checked my settings for me and was super helpful. Show more

Love this app - super user friendly, tons of capability and easy to integrate segments into advertising. You can make it as simple or complex as you want. Customer support is always very thorough and helpful as well! Show more

I Paused my store and relaunched under an entirely different brand. The app no longer tracks all visitor activity, just selective activity of returning/ known customers. In that sense, its not helpful in antialiasing product potential or begin able to dispute if an information page(return and shipment policies)was viewed. Uninstalling and will continue to look for an app that that tracks all activity on the site Show more

I had a verification issue, which was sorted out within an hour. A fast response time, with quick and clear communication, and Agustin was very friendly and efficient. Thank you, Eco Threads Clothing Show more

Seems they have a lot of "good reviews", most likely all of those are fake. Installation and setting everything up is seemingly easy, but at least in our Abandoned Cart flow, we encountered lots of bugs. Issues with Omnisend: - Emails go out at random times and the delay set between the emails is completely useless. For example an email that was supposed to go out 15 minutes after the abandoned cart, arrived in the inbox 8 hours later. - At times the emails did not arrive at all, not even in the spam folder. This was not a setting issue. - Worst part was that the final test we did with a completely new email, duplicate amount of emails were sent. Of course hours later once again, and then again 9 hours later. - The discount code they generate does not seem to be automatically applied in the checkout. ...Did not investigate this further as the app proved to be useless, we are not even going to bother with support, they too did not reply as the recommended time frame. All of this set us back 2 days. Would not recommend using. Show more