Navidium Shipping Protection

We've used this app for less than a week and it's already out-performed the shipping protection upsell we created. Navidium is very, very well optimized and has a great customer service area for tracking refunds and replacement. So glad to have found out about it! Show more

Highly recommend this app! I came from using a popular insurance provider and honestly had the same thoughts about how much money they were making off of the insurance fees without many open issues. I also was always a little peeved that I was being charged the full .98 cents for the order when I was getting less than that after transaction fees! Enter Navidium- this is the perfect solution to still having backup money to cover any issues and so far more customers have been purchasing the protection than those who don't. For me particularly I'm not necessarily looking to make a profit off of it but just have the funds there to solve any potential issues! The team helped expedite my setup before a big launch in my shop and has been super responsive with any questions I have. Couldn't recommend more! Show more

This is one of the best decisions I have made for my stores in 2022. I am not saying that lightly... the potential to add dollars to your bottom line likes this with no added marketing or effort is just awesome. There are very few apps you can add to your store and quite literally know exactly how it impacts your bottom line. This is one of them. The best part about it is that you are actually giving your customer peace of mind while doing so... ofcourse there will be some of these dollars going back to mishaps with shipping as you are covering their shipment, but you have the opportunity to recoup that with the shipping service. So that is just conceptually how this is a clear win. Next, I need to address the Navidium team. They are one of the most responsive app devs I have ever worked with, and they were extremely patient and helpful with my setup (on two separate stores) that have some unique needs. They really went the extra mile, and I appreciate it. I would think in almost all cases this is a very straight forward app to add, easy to operate and incredibly impactful. If you have some unique needs, they have a fantastic team and work with you to solve those needs. I don't write many reviews, but the app/team here really deserve it. There is really no reason NOT to add this app to your store. Your customers will love the option and peace of mind, you will love the added income straight to your bottom line, and the team is right there to help with anything you need. As the great Michael Scott once said, "The important difference here is with win/win/win, we all win. Me too." and thats what this is... actually. Show more

Navidium has provided us with an additional channel for revenue while also giving us total control over the claims/refunds process. Our customers get answers faster. Highly recommend this app for any store, particularly ones that don't receive a high volume of returns, damages, etc.. Very happy and wish I discovered it sooner! Show more

Both the product and the team are awesome. Shipping issues are always so annoying, and this gives a great way to help ease the pain of them. Plus, Marc and his team have been SO helpful getting everything set up and configured. I couldn't recommend more highly! Show more