Intuitive Shipping

This app was set up for us initially be developers for our complex shipping offering and has served us well. Now trying to tackle some changes in our shipping and upgrades on our own we have been like a deer in headlights to say the least! We have found them to be super responsive and actually able to set up a teams meeting same day. Brandon who was dealing with us was super helpful, extremely patient and friendly. Guiding us through everything we were ready to tackle, there and then and will be on hand for any future assistance we might need. So far from what we have experienced and what we can see with regards to editing our shipping options, its is an easy platform to navigate after a little bit of a learning curve and have a great testing feature when you are unsure if you have set things up correctly before going live. Really could not ask for more 1000% recommend them. Show more

The app has been performing well so far. We did have a few niggles at first, but Chelsey was on hand to help us configure the app as per our needs. Overall great, knowledgeable, friendly customer service and the app is performing great! Show more

We’ve been using Intuitive Shipping for good while after switching from Smart Boxing. Intuitive shipping is user friendly & we can’t see enough thanks to the team for their reliable support over the years. They are quick to respond to questions and provide solutions that are very effective. Thank you gentlemen for the convenience of early morning calls and for supporting our business as we evolve. Fr - Old to New Furniture & Decor Show more

This is our favourite shipping app on the Shopify app store. We selected this app after testing several shipping Shopify apps since 2020. The user interface is simple to configure and is equipped with flexible cost adjustment options. It has been a great experience of using this app for the last 4 years. We have two DHL accounts and Intutitive Shipping seamlessly integrates with both our DHL accounts. It accurately calculates shipping rates, inclusive of all DHL account surcharges and local state taxes for both the DHL accounts and displays the lowest one for the given shipping weight at checkout. We weren't able to integrate both our DHL accounts in other non-DHL shipping apps we tested. The smart boxing feature helps us to select the smallest DHL package size based on the product dimensions. Besides being greener shipping, this also lowers the shipping cost thereby leading to a higher conversion rate. Their customer support is awesome. We areable to immediately book a 30 mins call to troubleshoot any configuration issues and then receive a quick email follow-up. Show more

Intuitive Shipping has an incredible amount of functionality, which means it's a powerful tool and suitable for all business types, but it also means it can be a bit overwhelming to navigate if you're not savvy with shipping apps. I contacted their customer support before using the app to see if they could help navigate this, and they literally took us through step by step to get shipping configured for 68 stores, and were even able to jump in and configure most things for us. They took all the stress out of getting shipping sorted for us, which made launching our website infinitely easier. The customer service can not be faulted, they were patient and friendly and very very responsive. They're quick to resolve any technical issues, and they are helpful with troubleshooting configuration issues as well. Highly recommend! Show more