Growave: Loyalty & Wishlist

Update: they eventually come back to me with the refund. Update: they tried to show that they care and get back to me quickly at the beginning and promise a refund and simply disappear after we try to confirm the refund details. We uninstall the app multiple time and somehow it keeps installing itself and we are still being charged!!! The reason that we decide to use a different app is that their app breaks our customer experience always every time when there is an update since we did customization to it to align our website style. Review last time: We have uninstalled and stopped using it for a long time and just noticed that they are still billing us each month. Reached out for a refund and will update the results here. Show more

I have been using Growave's loyalty app for some months already. I gave 5 stars before because the technical support team (Tina and Alex) was amazing but suddenly the support team was changed and now it takes hours to get an answer from the support team. Sorry Growave but we customers evaluate an app not only for its technical features but also for the support we get from the team behind the app when it comes to questions or issues. Update (2023-01-19): I was contacted by the lead of technical support, she apologized and is trying to improve customer service. So far technical support seems to have gotten better but I have not requested too much support lately so I'll keep updating my score based on my experience. Update (2023-05-04): Customer service is getting better, I usually don't get immediate answers but my questions are answered and my requests are fulfilled within a few hours. Fixing complex bugs that I have reported takes some time but they are eventually fixed. It's fair to recognize Growave's efforts so I'm giving 5 stars now. Keep up the good work Growave! Show more

Love working with Growave! They are supportive and quick to answer our questions. We've had many meetings and custom dev requests and they've been FANTASTIC! Show more

The app is good, just started using it, but the customer service is AMAZING!! Always answering and being supportive. Show more

Fantastic app to reward loyal customers! Customer support and technical support has been excellent and we could not be happier :) Show more