Growave: Loyalty & Wishlist

I'm currently using this app but I don't think I'll be using it for a long time, the inability to customize the rewards page is really limiting. In addition to the fact that it is not possible to have a LOGIN button when loading the page, which makes usability compromised by the user, because to log in he has to click randomly inside the page to see the log in button. I asked to make this button visible right away, but it seems impossible to implement. I'm not satisfied at all. Show more

Furious with this application and the customer service. Everything was fantastic in the beginning. They get you onboarded and treat you wonderfully until you're all in and everything is integrated. Then they don't give a damn about you. They have no respect or loyalty to their customers that have been with them for years. The app is littered with bugs. I don't even know where to start, so I will just leave it at that. WEEKS of wasted time troubleshooting and dealing with back and forth emails. So much money lost due to bugs allowing customers to repeatedly share my brand on social media and rack up thousands and thousands of points resulting in lost money for my business. Then they have the nerve to randomly increase the price by 50% out of nowhere and you're just stuck with it. They're like the new Netflix, but worse. I am totally stuck with this app because my customers are used to the rewards interface, and I can't find another app that has all of the same features. I simply don't have the bandwidth to work on multiple new application migrations and customer education on the new app. I feel like I am chained to this app and it's incredible defeating. :( Show more

This app has a ton of really great functions that we previously had to use multiple apps for, but I think the best part of this app by far is their customer service team. We had quite a few issues with setting up the app to fit our shops theme, and the support team was incredibly helpful and fast with their responses. They were able to help us customize the app to fit our branded colors and helped us troubleshoot other issues we were having. Thank you so much! Show more

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What a great app! Works well, and the support from Anna and Ayana is awesome. Show more