CS Amazon Integration & Sync

Uninformative customer service and a lack of support documentation Show more

When this app works, it works well to do the things we need. But the app frequently fails to automatically sync orders from Amazon to Shopify, requiring manual attention and intervention. Support is usually responsive in writing back to say that an issue will be looked into, but this particular issue has been ongoing for months without resolution. Other reviews confirm that this issue is not limited to our account. Another tip: during setup, watch that you don't accidentally allow the app to overwrite all of your existing Amazon listings. This happened to us, and we are still correcting product details. Show more

I haven't found a way to import all of my Amazon orders, in one single swoop, but their support was very responsive, and they are working on this issue diligently. All good for now. I'll report back here, if "page by page" continues to be the only way to import orders from AZ....but for now, the app seems to be doing what it should. Here we are, end of April, 2024. I like the app, but it is lacking one major feature. After it imports an Amazon order, it never updates the tracking status. So, all of your Amazon orders that this app imported, will remain "Unfulfilled", unless you manually update each one yourself. They love to tell me there's nothing they can do about that, which is a bogus response. They pull the AZ orders in, then I may fulfill some (or all) on AZ or in Shipstation...but since this app pulled them in, they will never show fulfilled within Shopify. Sorry, but that's a show-stopper to me. Show more

It's very easy to set up the app and connect our Amazon account with shopify. The support team was very helpful and the app works very well. We've been using this app for more than 3 years now, we've tried other apps as well but amazon app works really great comparing to others. When there are minor issues, support team is very responsive to take care of all issues. highly recommended. Show more

L'application a été mis en place suite à un souhait d'intégrer les commandes Amazon dans Shopify. Les commandes et l'inventaire remontent correctement et la synchronisation est immédiate. Show more