Rapid Reviews: Product Reviews

We switched to Rapid Reviews after being on our previous Reviews App for about 5 years. The main reason for our switch was due to our previous review app becoming increasingly slower on both the admin panel and the customer facing reviews/questions sections. Additionally, when a major technical issue occurred within the old reviews app, it took a MINIMUM of 24 hours for their customer support to simply acknowledge our urgent email support request. Then, it took another 4-5 days for them to fix the major technical issue with their app. Even worse, the same issue occurred twice over the last 6 months, with both problems taking days to fix. Based on the above issues with our previous app, we started looking at other highly rated Shopify Review Apps and ultimately decided on Rapid Reviews for the following reasons: 1. William, the app developer is extremely knowledgable on the Shopify platform and is outstanding to work with. He has excellent communication skills and always gets back to us promptly when we have a question or a request. 2. Switching from our previous platform to Rapid Reviews was very straight forward. William really did all of the work. We did NOT have to export and re-import all of our reviews, media, and questions/answers from our old app to the Rapid Reviews platform. MOVING LARGE AMOUNTS OF DATA AND MEDIA IS PROBABLY THE MAIN REASON WHY MANY SHOPIFY WEBSITE OWNERS ARE HESITANT TO SWITCH REVIEW APPS. It seems like other review app developers make it VERY hard to switch to another review app. William seamlessly performed these critical transfer steps for us. 3. The Rapid Reviews app responds very quickly in both the Admin panel and on our website. We love this response and the fact that customers can word search all of the reviews and questions/answers sections quickly. Keyword search capability is very important to us and our customers. 4. Our Shopify Theme "Speed Score" is the highest it has been in years. This speed score increased immediately after switching to Rapid Reviews. We are not surprised since our previous review app was routinely taking 5 to 30 seconds to load reviews and perform search functions. Rapid Reviews really does load immediately. We are not surprised that this app has so many 5 Star reviews! Show more

Worked directly with William and he was great! Didn't feel rushed for him to answer all my questions and he gave me some insights on SEO along the way. He got me through the full installation and now I'm ready to add product reviews to my products. Highly suggest Rapid Reviews! Show more

Great customer service and easy to use! Show more

So happy I came across Rapid Reviews. The app is so fast and has fixed the problem I had with reviews not displaying correctly and loading very slowly, as a result of the previous reviews app I was using. Setup was fairly straightforward and William was always there to help and answer any questions I had very quickly. Show more

So far this is the simplest review app I've tried (in the best way). William is extremely helpful and personally got us all set up. Why do all the review apps suck? This one is absolutely worth your money (and it's more affordable than the others?!) I think it's maybe a bit hard to use, but I'm sure future updates will make it more dummy friendly. Show more