G | translate Shop Translator

The app is very useful to if you want to sell in more than one market. I came across a translation problem and used the live chat. The response took like 4 minutes. I talked with an agent called Lilit she was very helpful and professional. Show more

UPDATE August 13, 2020: One week later and Ella still didn't fix the problem. However, the Deputy CEO emailed me and said he'll get someone else today to assist me. He gave me Suzan. It took Suzan 20 MINUTES TO FIX THE ISSUE TODAY. I'm happy with Suzan's help. The problem is finally fixed thanks to Suzan. If you ever need support, don't ask for Ella. Ella said it takes her hours of her life to fix the problem whereas Suzan fixed it in 20 minutes! Ask for Suzan! Thank you! Original review August 6, 2020: HORRIBLE CUSTOMER SERVICE. THE REP IGNORES YOUR REQUEST FOR SUPPORT AND LIES TO YOU. I used this app to help me translate my website. I did not like how the widget blocked words on my website so I reached out to ELLA from GTranslate for support. I chatted with Ella and asked her to fix the problem. She ignored my request for assistance. So I reached out again for help. Ella THEN responded to me and asked for my permission to collaborate. I gave her access and waited. One hour goes by, NOTHING. 3 HOURS GO BY AND NOTHING WAS DONE. I asked her what is taking so long. She said she's fixing it and I should just keep waiting. So I logged into my shopify dashboard settings and looked at the activity log for the collaborator account. THERE HAD BEEN NO ACTIVITY SINCE 11:30AM. It was 5:30PM. So THE WHOLE DAY, ELLA WAS LYING AND LEADING ME TO THINK THAT SHE WAS FIXING IT BUT SHE DID'NT DO ANYTHING. THE WIDGET IS STILL BLOCKING WORDS ON MY SITE. BAD CUSTOMER SERVICE! RUN AWAY FROM THIS APP! Show more

I have a free version, and I wanted to know that my website doesn't translate automatically to my browser's language, I have tested this while my default site language is English & my browsers language is Hebrew. and my site can't translate the current page from English to Hebrew when my browser's language is Hebrew. Show more

Used the application to translate my shop in several languages, overall works good, edit is required though. Technical support is amazing, Ripa helped me to fix an issue within several minutes! Show more

Translations are not very accurate, it just gives a general idea of what the text actually means. And it doesn't give you the flexibility to make any changes to the translations. But the drop down menu looks very nice. When I had an inquiry about a placement problem with the dropdown Ripa and Ella were extremely helpful in making the adjustment. Show more