Rise.ai: Gift Cards & Loyalty

This app is truly versatile in letting you set up various streams or workflows for rewarding your customer's loyalty. I especially appreciate that you can choose to offer hard cash rather than points. Small nuance but it keeps you from inundating your customers with messages about discounts and overall "cheapen" your brand. Customers can easily see the benefit in their account and plan to patronize your store again. I'm still integrating the features and it's amazing how responsive Rise.ai staff are to helping me along the way. Looking forward to integrating the app with my reCharge subscription offerings in my store as well as Yotpo product reviews. I can't wait to see what other new features they will be bringing onto the platform. A little further in the process, customer service is still excellent. I had a few questions about integrating Rise with reCharge subscriptions, Yotpo, and the account settings. Sam was an excellent resource. Show more

It's very robust, but very complicated to get set up at first. Definitely push to get an account manager up front in order to get quicker response times. Their live chat is helpful and has fairly short response times, but an account manager was a game changer for us. They are still working on adding features and I think our use cases have added significantly to that feature request list. However, they have made exceptions to have their dev team do work arounds to satisfy our needs for things that aren't even available on the app yet. That is very much appreciated and in that way I feel we've received a personalized experience. All in all, I'm glad we made the switch. The user experience is much better than our previous app and a positive and simple user experience is worth any potential growing pains. Show more

We used this app for more than 3 months, started with the Starter plan, actually it works properly and functionality, but the big problem is not worth the money to invest. 1) The app name "Gift Card & Loyalty program", We suggest it should be changed to "Gift Card & Store Credit", their loyalty program is to overcharge, they charged $16 monthly for ONLY one workflow, compare to other developers, they will give us 10 FREE workflow loyalty program. 2) We are paid users but it took more than 24 hours to get approval for the workflow we created, we waited for your approval but you still charge our credit card on time, it's fair enough, isn't it? 3) If you are Shopify Owners, and you are looking at the Loyalty Program or Reward Program please go far away from Rise.ai, they are not a great choice, they are only good developers in selling Digital Gift Card and issued Store Credit. Show more

Great solution for refunding with gift cards/store credit and bulk importing (!) gift cards which is not possible natively or any other app I could find. Show more

This app's support team is quick and helpful! Thanks Keren :) The interface is clean and user-friendly. Great design! Show more