FlavorCloud – Global Shipping

So far I have had a very positive experience with FlavorCloud. I love their chat that makes it so easy to communicate. I have been speaking with Mollie and she has been very helpful every step of the way. It is hardly possible to ship internationally without a service such as this for a small business, especially now that it is more or less required to prepay for taxes and duties. This makes it easy to do your own shipping or if using a smaller fulfillment center that does not have their own discount rates set up with DHL or FedEx (this requires large amounts of packages). Setting up VAT is also INCREDIBLY time consuming and VERY difficult. We just got started with FlavorCloud, and have not yet had any packages get lost or delayed in transit, and I hope when those issues arise, that it will be a smooth process. Show more

This feature, cross boarder shopping experience reduces friction for most international customers and has been super helpful with expanding our brand and sales globally. However, the backend support to troubleshoot lingering issues within the app have disappointed me tremendously. I've asked for help on several occasions and have not received any assistance to address my immediate issues. Show more

FlavorCloud is always very responsive and provides with swift solutions to any possible issue. Great customer service. Happy to work with them. Show more

FlavorCloud has been working really great for us ever since we've transitioned our international shipping over to it. The rates for shipping, especially for express shipping like DHL are much cheaper (like 50% the cost) than the rates I've negotiated in the past. It's also great that customs duties can be collected up front, so my customers have a smoother process with receiving their shipments. The customer service team has been superb as well, and they've followed up with me relatively quickly whenever there's been an issue. The user interface for shipping is a bit clunky at the moment, but I'm looking forward to the future version of the interface when it comes out, as they've collected feedback on pain points and suggestions for improvement from me and others. Show more

I found it concerning from the beginning how vague everything was regarding this app. There's almost no real documentation in their help section of their website. 0 pricing information. I had to ask for help because of the lack of documentation and instead there was an attempt to shove me into a qualifying call which I explained I wasn't interested in. Come to find out, they won't even work with you if you do less than 400 international shipments a month. Funny, I couldn't find any reference to this anywhere. What a waste of time. Show more