Zonos Duty and Tax

I rolled out Zonos in the 4th quarter, and the team there helped me get up and running in no time. We can now provide a much better customer experience to our international customers by eliminating any uncertainty around their total landed costs. Show more

we've been working with Zonos for year, and so far its been nothing short of an amazing experience, great support, great peoples and an app that does exactly what it is supposed to do! Show more

Update 8-12: After posting this review , i was contacted directly by a customer support team member who has been working with me one on one to solve the issues we are incurring with inaccurate estimates which Zonos was providing our customers. Due to the major limitations with Shopify's shipping attributes and what they give developers access to in their API , Zonos is pretty handcuffed into how it has to actually do its job. They are using many workarounds in their software to fix issues that could EASILY be solved by Shopify directly. I complained about the cost of Zonos, but now I have a better understanding why its so expensive. Their support team and how much effort they actually have to put into helping customers to receive accurate estimates must be very costly. You are not just paying for the app, you are paying for their guidance in getting it to work properly. I still don't know that their workarounds and solutions are successful yet so im bumping my review one star for the level of attention we are getting. Zonos is the only app on the marketplace that does exactly what I need , so Im thankful there team is so helpful. ---- The back end of the app, and integrating into my store worked well. However the cost estimates have been wildly inaccurate with no rhyme or reasoning that I can deduce after analyzing a handful of transactions. I am also not too keen on the aggressive pricing and lack of response from customer service when we requested help (still waiting for a reply 4 days later). At $10/mo plus taking a cut of my GROSS revenue is pretty insane for an app. I will hope to integrate some other more cost efficient solution in the near future so I can breakaway from this service. Show more

took me a few months to make my decision on getting this app.. But now that it's integrated makes shipping worldwide so much easier... It's linked up to my UPS account and DHL and don't have to worry about customers not paying duties and fees and loosing sales.. everything is paid of front.. I strongly recommend this app for anybody that has to ship worldwide.. dont have to worry about headaches and NOT only that!! i know us hustlers don't have time... well this just added some more time for me to growl my company.. Show more

Update: It still doesn't work for us, but customer service made a good effort to try & resolve it. I will upgrade my review for that. Totally a good service if your products are standardized. Our product sizes are simply too large and complicated for Zonos. We will have to continue to use Advanced Shipping Rules and give a warning for Int'l customers. The landed cost did not work for us. We have a store with extensive items, many package sizes and weights, with different rules, tags, and more. This was all set up in ShipStation and Advanced Shipping Rules before I joined the company. I really, really wanted this app to work and spent a lot of time & effort trying to make it work. Perhaps it would, for a company with a simpler & more standardized catalog. It may partially be our fault, that sizes & weights are not stored on the product themselves, but on the product tags. I would give it 5 stars if it integrated with ShipStation and was able to pull data & tags from them. Hoping for this feature in the future. Show more