PH MultiCarrier Shipping Label

Have been using this app for over a year now. My original review as listed below still stands. This is a great app, a "must have" for eCommerce shipping. We ship world wide and it works great. The customer support is the best I have ever seen in, not only this industry, but any other industry I have worked in. Recently I had identified a couple of features that would be important to our website and they added these features to their app. This was a valuable advantage to dealing with them. Show more

Pretty new to this app - haven't actually completed an order with it yet but the IT analysts help me sort out some problems I was having with the set up. They were very patient. Hopefully it's smooth sailing from here on out! Show more

Works like a charm! Also fast response from the CS team ;) Now all of my shipping rates come DHL XML services and are correct. Show more

Updated: Revised to 3* (happy to revise to a higher rating once the issue with local post integration gets resolved) A+ for effort, Keerthi has been very helpful in getting things sorted. FedEx now works properly but we've hit a wall with the local post office integration. The issue is not all entirely with PluginHive, as the local post should making sure the correct information is being used. Basically if your local post has suspended and resumed different services over time due to COVID, there's a chance the app will pull up services that are still suspended for the destination country. You can get around it temporarily with automated rules, but as I've mentioned to the team that's not a reliable way as available mail services could change at any time. Still a work in progress. -------------------- 9/29: I liked the idea of what this app was meant to accomplish. I was previously using "Ship Rate and Track", also by PluginHive which worked really well for FedEx. I switched to "PH MultiCarrier Shipping Label" as I wanted to set up a connection with my local post office. It's now been over 5 hours since I installed this app and we (myself and support), have yet to configure a working connection with the local post and the FedEx rates now no longer work. The UI is not that friendly and despite the emails claiming support will call to assist in sorting this out, they've just literally gone quiet. Great if you're able to make it work, but now I've gone from having a shipping service that was working, to none. Needless to say, not very happy with the lack of communication! Show more

I use this app daily and so far it's been mostly good. I do get prompt service from the app people when requested. They really helped me out this past time and went all the way for me to figure out how to get labels to print with our new printing system. I find that the app needs some improvements still as it seems to pull the billing address rather than the shipping address from our customers profiles. Show more